CRT-251 Questions with Answers PDF

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Salesforce Certified Sales Cloud Consultant CRT-251 Practice Test Questions Answers

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Here are a few Salesforce exams that are great for beginners:

• ACCREDITED PROFESSIONAL EXAMS
• APP BUILDER
• APPLICATION ARCHITECT
• B2C COMMERCE DEVELOPER
• CERTIFIED ADVANCED ADMINISTRATOR
• CERTIFIED SERVICE CLOUD CONSULTANT
• COMMERCE CLOUD DIGITAL DEVELOPER
• COMMUNITY CLOUD

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CRT-251 Exam Outline:

INDUSTRY KNOWLEDGE

• Explain the factors that influence sales metrics, KPIs, and business challenges.
• Explain common sales processes and key considerations.

IMPLEMENTATION STRATEGIES

• Given a scenario, determine how to facilitate a successful consulting
• engagement (plan, gather requirements, design, build, test, and document).
• Given a scenario, determine appropriate sales deployment considerations.
• Given a scenario, measure the success of a Sales Cloud implementation
• project.

SALES CLOUD SOLUTION DESIGN

• Given a set of requirements, design an end-to-end sales process from lead to opportunity to quote to close to order.
• Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs.
• Given a scenario, identify an appropriate approach when designing the lead conversion process. 
• Describe the implementation considerations when designing a sales process. (validation rules, process builder, automation, record types, page layouts, workflow, Visualflow, and triggers).
• Given a scenario, determine when it is appropriate to include custom application development or a third-party application.
• Describe the appropriate use cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting. 
• Explain the capabilities and use cases for Enterprise territory management
• Explain the capabilities, use cases, and design considerations when implementing Orders.
• Explain the capabilities, use cases, and design considerations of Salesforce mobile applications pertinent to the sales process.

MARKETING AND LEADS

• Explain how marketing capabilities support the sales process. 
• Given a scenario, recommend appropriate methods for lead scoring and criteria for lead qualification.
• Explain the best practices for managing lead data quality

ACCOUNT AND CONTACT MANAGEMENT

• Identify use cases and design considerations for social accounts and contacts. 
• Explain how the ownership of account and contact records drives the visibility of related sales information such as opportunities, activities, etc.
• Explain the various methods for establishing relationships between accounts and contacts.
• Explain the impact of having an account hierarchy.
• Explain the methods for populating and maintaining account and contact data using data enrichment tools.
• Explain the use cases and implications for implementing personal accounts.

OPPORTUNITY MANAGEMENT

• Given a set of requirements, determine how to support different sales process scenarios.
• Given a scenario, determine the relationships between sales stages, forecast, and pipeline.
• Describe the relationships between opportunities to assets, product line items, schedules, price books, quotes, contracts, campaigns, etc.
• Given a set of requirements, determine the appropriate forecasting solution.
• Describe the impact of multi-currency on opportunities.

SALES PRODUCTIVITY

• Given a scenario, determine the key features that help to enable and measure sales productivity and adoption.

• Identify use cases and considerations for using email and productivity tools.
• Given a scenario, identify the appropriate mobile solution to improve sales productivity.

• Describe how Chatter enables collaboration in the sales process

CRT-251 Exam Details:

Content: 60 multiple-choice/multiple-select questions

Time allotted to complete the exam: 105 minutes

Passing score: 68%

Resource: https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf