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Certified-Business-Analyst Questions with Answers PDF


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Last Updated: July 2, 2024
Exam Name: Salesforce Certified Business Analyst Exam


Salesforce Certified Business Analyst Comprehensive Exam Guide

Are you an aspiring Salesforce Certified-Business-Analyst? Do you want to gain skills to be part of this highly sought-after job role? Taking the Salesforce Certified Business Analyst Exam (SU22) is the first step in becoming a Certified Salesforce Business Analyst.

Certified-Business-Analyst Exam

The Salesforce Certified-Business-Analyst Exam is designed to assess the level of knowledge and competency of the individual that takes it. Furthermore, this guide will cover all the information you need to know about the Salesforce Certified Business Analyst exam.

This guide will provide a comprehensive overview of the Salesforce Certified Business Analyst Exam (SU22) and will provide insight into how to succeed.Moreover, whether you’re new to the Salesforce platform or an experienced professional, this guide will help you get the certification and recognition that comes with it.

Salesforce Certified Business Analyst Exam Course Details

Candidates who wish to register for the Salesforce Certified-Business-Analyst examination will have to pay a registration fee of $200 (taxes if applicable). Furthermore, if they are unsuccessful in their first attempt, they can retake the examination by paying fee of $100 (taxes if applicable).

The Salesforce examination consists of 60 MCQ’s with 5 questions unscored. The total time provided to the candidate is 105 minutes (including time for unmarked questions).

You will need to obtain a minimum passing percentage of 72% for your Salesforce Certified-Business-Analyst certification. Moreover, you can attempt the Salesforce CBA examination at a Salesforce proctored certified testing center or online through a proctored environment.

You will not be allowed access to any physical or online study materials during the Salesforce CBA examination. Furthermore, only those candidates can attempt the Salesforce examination which has completed Salesforce Certified Administrator certification.

 Salesforce Certified Business Analyst Exam Requirements

The purpose of the Certified-Business-Analyst certification is to help and add value to businesses by understating their values and business needs concerning customers. Furthermore, the candidate must have certain work experience within their industry in collaboration with the Salesforce Platform.

You must have experience regarding business processes, an understanding of business solutions, knowledge of user acceptance tests, and an understanding of in-person and virtual workshops. Furthermore, you must act as a facilitator between different business development teams and understand software development methodologies.

Candidates who wish to attempt the Salesforce CBA examination must have a minimum of two years’ experience as a Business analyst or two years’ experience working on Salesforce Platform.

Salesforce Certified Business Analyst Exam Topics

You must have understanding, hand on experience, and the ability to carry out deployment functions concerning the following topics or areas for a successful attempt atthe Salesforce CBA examination.

  • Customer Discovery (Weightage 17%)

Topics include business challenges, initiatives, the scope of business analysis, and challenges. Understanding of business analyst responsibilities for implementation process lifecycle. Furthermore, the ability to find out potential solutions for businesses.

  • Collaboration with Stakeholders (weightage 24%)

Topics include carrying out business need analysis, identifying major stakeholders, improving relationships with them, and working as a liaison. Furthermore, finding out the best techniques needed concerning eliciting businesses from their stakeholders.

  • Business Process Mapping (weightage 16%)

Topics include understanding various business processes, hierarchical processes mapping, and analyzing various business processes concerning eliciting needs towards a viable future.

  • Requirements (weightage 17%)

Topics include understanding between business requirements and user stories for success, verifying existing business needs, and identifying needs for the future.

  • User stories (weightage 18%)

Topics include understanding the components involved through analysis, acceptance criteria, and repository management.

  • User Acceptance (weightage 8%)


Topics include making the user acceptance plan conforming to the business needs solutions, managing results to ensure solutions fulfill the requirements, and taking decisions concerning business issues.

Certified-Business-Analyst Exam Preparation

You must have adequate on-the-job experience, training, and knowledge of self-study materials to successfully pass the Salesforce Certified Business Analyst Exam (SU22). Furthermore, you must practice various Salesforce CBA practice questions online or through exam dumps to have a better chance of success and get competitive job in the market.

To increase your chances of success in the Salesforce CBA examination, you must

  • Familiarize yourself with the exam objectives
  • Make the most out of your study resources
  • Practice your online assessment test as much as possible
  • Take regular breaks to clear your mind

Salesforce Certified Business Analyst Job Opportunities

There are many opportunities for those who obtain Salesforce CBA certification. Moreover, some job roles include consultant, business process specialist, salesforce administrator, business systems analyst, etc.

The pay rates for Salesforce Certified Business Analysts are very competitive; salaries usually range from $92,000 per year up to $150,000 per year.


The Salesforce Certified-Business-Analyst certification can provide a highly paying, lucrative career for those individuals who wish to make their name as business analysts in the market.


3 reviews for Certified-Business-Analyst

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    Practice exams by CertsChief are my exam pulse check. Realistic and accurate, they ensured I stayed in tune with the exam requirements.

  2. 5 out of 5

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  3. 5 out of 5

    Oliver Davis

    Certified-Business-Analyst became achievable with CertsChief’s assistance. The study guide covered all the necessary topics, and the practice exams were reflective of the actual test.

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